SHIPPING AND DELIVERY

Shipping cost

The shipping cost for deliveries to Sweden, Norway and Denmark is €4. For international deliveries the shipping cost is €7.

Delivery time

Delivery time within Sweden is 5-7 working days. International delivery time is around 6-8 working days. No responsibility is taken for sold out products. If only a part of your order is in stock, we will ship what is available and inform you directly.

Note regarding international tariffs

Local import customs may be applicable and should be paid in your own country. It is not possible for us to label any shipments as “gifts” in order to avoid import customs.

Transport damages

If a package arrives damaged, please report it immediately at the site. If you have opened the package and then detect damage, please contact us.

Non collected deliveries

A package will be kept at the delivery hub for 14 days. If it is not collected it will be returned to us and you will be charged the shipment costs.

Returns and exchanges

To return merchanside, follow these steps:

  1. Fill in the RMA slip that was enclosed with your merchandise
  2. Enclose the RMA slip with your returned merchandise
  3. Send your returned merchandise to:

VIKTORIA CHAN
Hemvägen 3
262 63 Ängelholm, Sweden

Customers within Sweden have 14 days to return the product from point of payment, given that the product is unused and in its original condition.
For customers outside of Sweden the same rights apply. In case of exchange or return, you will pay for the return freight.

In case of a quality claim due to damaged or faulty products, we will refund what you have paid, including the freight cost. We follow Swedish laws concerning returns and any disputes.

Return the goods in the same package that you received them in, place a return waybill over the old waybill, and then give the package to the forwarder. Please note that you as a customer are responsible for the goods until they reach us, so it is important to keep the tracking number.

In case of a return we will refund your payment. Any payment costs related to the purchase will not be refunded. Refunds will be paid directly into your bank account as soon as we have received the product back and confirmed that it is unused and in original condition.
For sale items only exchanges are accepted, no refunds

Quality claims

Customers retain the right to claim and return a product if it is broken or if the wrong product has been delivered by us. A defect caused by normal usage does not entitle quality claim rights. We do not accept quality claims of products purchased more than 1 year ago. Please contact us at info@viktoriachan.com and explain the reason of the claim. Please attach pictures of the faulty product; it makes it easier to judge the claim. A return due to the wrong model or color is only accepted within 14 days after your purchase. When we have received and approved the claim we will do one of the following:

  1. If the product can be repaired, we will repair it and return it to you. We will pay the shipment charges.
  2. If the product is not repairable, we will send you a new product and pay for the shipment.
  3. If the product is not repairable and sold out, we will refund you for the product and for documented necessary return postage.

General information

  • Parental permission is required for all orders made by those less than 18 years of age.
  • All products remain the property of VIKTORIA CHAN until full payment has been received.
  • For sale items only exchanges are accepted, no refunds.
  • Due to the digital format of photographs, we are unable to guarantee that the pictures exactly reflect the product in full detail.
  • Any attempts of deception or fraud will be reported to the Police.
  • All prices include 25% Swedish VAT.
  • Local import customs may be applicable and should be paid in your own country.
  • We assume no responsibility for any eventual printing errors on the site.

Personal data

According to Swedish law, we are required to ask for your approval when handling your personal data. All personal information provided, either directly or through our site, will be handled by VIKTORIA CHAN responsibly. The information will be used to enable us to fulfill our business responsibilities to you and in marketing purposes. VIKTORIA CHAN will not forward your personal data to a 3rd party in marketing purposes unless you agree to it. If the personal data is incorrect or irrelevant you have the right to request a correction or deletion.

Force Majeure

If VIKTORIA CHAN fails to comply with the agreement because of unusual or adverse circumstances outside of its control, such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then VIKTORIA CHAN cannot be held responsible.