We have free shipping world wide!
Delivery time within Sweden is 5-7 working days. International delivery time is around 6-8 working days. No responsibility is taken for sold out products. Not in stock products will be produced on order and therefor some products may take 4-5 extra days. If you want to have a more precise delivery time please send us an email firstname.lastname@example.org and we will get back to you within a day.
Please note that freight time is uncertain nowadays and can be delayed.
Note regarding international tariffs
Local import customs may be applicable and should be paid in your own country. It is not possible for us to label any shipments as gifts in order to avoid import customs.
Where do we ship from?
20% from Sweden, 80% from China
Since we don’t keep unnecessary big volume stocks for the webshop, especially evening dresses, not in stock products and special items, we will produce TO YOU on order. As such, we will send it directly from our China office to limit the delivery time. (Only Swedish import tariffs will be covered by VIKTORIACHAN). Therefor, for delivery time, sizing etc, we are happy to help on email or instagram.
If a package arrives damaged, please report it immediately at the site. If you have opened the package and then detect damage, please contact us.
Non collected deliveries
A package will be kept at the delivery hub for 14 days. If it is not collected it will be returned to us and you will be charged the shipment costs.
Returns and exchanges
To return :
- Send your returned merchandise to:
262 68 Ängelholm, Sweden
Customers within Sweden have 14 days to return the product from point of received delivery notice to the day we are notified from the post office of return, given that the product is unused and in its original condition.
For customers outside of Sweden the same rights apply. In case of exchange or return, you will pay for the return freight.
Please be aware that our bridal wear is not included in our return policy. We have only custom made and therefore no return nor exchange. Purchases online of standard sizes are not returnable nor exchangeable.
In case of a quality claim due to damaged or faulty products, we will refund what you have paid, including the freight cost. We follow Swedish laws concerning returns and any disputes.
Return the goods in the same package that you received them in, place a return waybill over the old waybill, and then give the package to the forwarder. Please note that you as a customer are responsible for the goods until they reach us, so it is important to keep the tracking number.
In case of a return we will refund your payment. Any payment costs related to the purchase will not be refunded. Refunds will be paid directly into your bank account as soon as we have received the product back and confirmed that it is unused and in original condition.
For sale items only exchanges are accepted, no refunds
All refunds will be handled once the return items are received in original conditions. Customers purchasing through Paypal (card) be aware that any exchange rate difference might exist and wont be covered by VIKTORIACHAN. If the order is cancelled because the item can’t be delivered, we will cover the exchange difference.
Customers retain the right to claim and return a product if it is broken or if the wrong product has been delivered by us. A defect caused by normal usage does not entitle quality claim rights. We do not accept quality claims of products purchased more than 1 year ago. Please contact us at email@example.com and explain the reason of the claim. Please attach pictures of the faulty product; it makes it easier to judge the claim. A return due to the wrong model or color is only accepted within 14 days after your purchase. When we have received and approved the claim we will do one of the following:
- If the product can be repaired, we will repair it and return it to you. We will pay the shipment charges.
- If the product is not repairable, we will send you a new product and pay for the shipment.
- If the product is not repairable and sold out, we will refund you for the product and for documented necessary return postage.
According to Swedish law, we are required to ask for your approval when handling your personal data. All personal information provided, either directly or through our site, will be handled by VIKTORIA CHAN responsibly. The information will be used to enable us to fulfill our business responsibilities to you and in marketing purposes. VIKTORIA CHAN will not forward your personal data to a 3rd party in marketing purposes unless you agree to it. If the personal data is incorrect or irrelevant you have the right to request a correction or deletion.
If VIKTORIA CHAN fails to comply with the agreement because of unusual or adverse circumstances outside of its control, such as strikes, civil unrest, war or natural catastrophes such as earthquakes, volcanic action and other similar matters, then VIKTORIA CHAN cannot be held responsible.